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| Note to Customers |
All in-stock items ship within 1-2 business days Monday thru Friday. Special shipping or handling charges may apply for oversized or heavy packages, and for orders shipping to Alaska, Hawaii, and Canada.
No international orders are accepted except Canada. |
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| Customer Service |
| Return & Exchange Policy |
 What if I received the wrong product?
- All merchandise shipped in error by us will be corrected at our expense.
- If you are returning an item that is shipped in error by us, RGA ( RETURN AUTHORIZATION) number must be requested within 14 days from date of invoice. NO RETURNS ARE ACCEPTED WITHOUT RGA NUMBER.
- Request RGA number: contact us
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What should I do if I ordered something wrong?
- All merchandise ordered in error by customer must be returned freight prepaid.
- RGA ( RETURN AUTHORIZATION) number must be requested within 14 days from date of invoice. NO RETURNS ARE ACCEPTED WITHOUT RGA NUMBER
- Your credit card account will be credited for the price of the product minus 10% restocking fee as soon as we receive the returned product.
(Note: Shipping charges are not refundable.)
- Customers are responsible to make their purchase via online store if they wish to re-order.
- All returns must be returned in its original packaging.
- Request RGA number: contact us
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What should I do if I received damaged products?
- In the unlikely event of a damaged or defective bulb, Bulbstock.com will replace or refund the cost of the bulb(s) at our discretion.
- Notification of Bulbstock.com of damaged or defective bulbs is required within 14 days of receipt.
- Report damaged/defective mechandise: contact us
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Will my return shipping charges be reimbursed?
- Depends, if the reason for the return is our error (shipped wrong product; product not in satisfactory condition; etc.), a prepaid UPS label will be provided to you via fax or First Class Mail in order to return the product that was shipped in error. If the reason for the return is initiated by the customer, (ordered wrong product; changed mind; etc.) the customer is responsible for the return shipping charges and these charges are not reimbursable.
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| Shipping Policy |
- We ship most orders with in 1-2 business days after receiving your order. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we usually have it available within just a few days.
In the unlikely event that we cannot get the item within a few days, we will notify you via email or phone with the specific information.
- We do not process or ship orders on weekends or holidays.
- All orders from Alaska, Hawaii, and Canada may not be delivered on time, and additional shipping charges may be applied.
Please contact us in advance for additional charges to the these locations.
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| Shipping Method and Rates |
- Shipping Method: UPS Ground: expected delivery in 3-7 business days
- Shipping Rates: may vary depending on product weight/quantity and your location.
Note: Please note that special shipping or handling charges may apply for oversized or heavy packages, and for orders shipping to Alaska, Hawaii, and Canada. One of our agents will notify you by e-mail or phone of any additional charges before processing the order.
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| Order Status & Cancellation |
Has my order shipped?
- Our system is set up to send a tracking number notification via e-mail when the order ships.
If you do not receive tracking information from us after 2-3 days of your purchase date, please contact us.
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How do I change quantities or cancel an item in my order?
- When you complete the online store checkout, our fulfillment process begins and no changes can be made online.
If you need to change or cancel your order before it ships, we may be able to make changes if you contact us by phone no later than 3:00 pm Pacific Time on the same day you place your order (Monday-Friday).
Please have your order number when you call.
Toll Free: 1-866-809-4797
Monday - Friday 9:00 AM - 5:00 PM Pacific Time
Once an order has actually shipped, we cannot cancel or change it. However you will have the option to return or exchange the order after you receive it.
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What happens if an item is backordered, out-of-stock, or discontinued?
- If an item is found to be backordered or out-of-stock after the order is placed, you will be contacted via email with the anticipated shipping date. The back ordered items are shipped as soon as they become available. You will also be given the option of canceling the item or receiving a comparable item if a backordered item is expected to be out of stock for several weeks.
- The amount of any back ordered item is deducted from the total and will be charged to your credit card when it is actually shipped. No additional shipping charges will be charged on back ordered items.
- When a backordered item becomes
discontinued, we will make every effort to offer an alternate product. When we are not able to locate an alternate product, your order for the discontinued item will be cancelled and will be informed by email.
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| Payment |
What are my payment options?
- We only accept payment by credit card. We accept: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS
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| Sales Tax |
Do I have to pay sales tax?
- Outside California
If your shipping address is outside California, no sales tax is charged on any order.
- California Residents
We have a physical presence in California. When we ship orders to residents of California, we are required to collect the applicable state, county and local sales tax.
- Tax Exempt (California)
Tax exempt customers within California must provide a valid copy of their California Tax Exempt Certificate. When we receive a copy of the certificate, tax collected at checkout will be removed from your invoice prior to billing or refunded.
Please e-mail us the certificate to: admin@bulbstock.com
- Canada
Canadian customers are responsible for all customs and import duties collectible at the point of delivery. We do not collect these fees in advance nor can we predetermine the amount. We recommend that you contact your local customs agency before placing your order so that you are aware of the duties and taxes that your country may charge.
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